Hi All,
we are upgrading our portal system from 7.0 to 7.3EHP1 in oracle with HP-UX OS. We have started the upgrade and currently is in deploy shadow instance step of per-processing phase.we are getting error in deploy shadow instance step as below.
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Could not update components. Deployment of queue Queue_2014.07.17 at 17:00:17 completed with error Deployment error. See log /download/SUM/sdt/log/SWITCH/deploy_api.0.log for details. java.lang.RuntimeException: com.sap.engine.services.dc.api.deploy.EngineTimeoutException: [ERROR CODE DPL.DCAPI.1041] Deploy API could not retrieve the Result after 7200000 ms. Possible reasons: 1.J2EE Engine cannot start. Please check in Sap MMC or jcmon the engine status. -If the server is stopped please check the server log files why the engine cannot start. 2.Engine is up and running but deploy controller could not be looked up due to some Runtime exception. Please start telnet session to the SAP Application Server , check if the tc~bl~deploy_controller service is started. com.sap.engine.services.dc.api.deploy.EngineTimeoutException: [ERROR CODE DPL.DCAPI.1041] Deploy API could not retrieve the Result after 7200000 ms. Possible reasons: 1.J2EE Engine cannot start. Please check in Sap MMC or jcmon the engine status. -If the server is stopped please check the server log files why the engine cannot start. 2.Engine is up and running but deploy controller could not be looked up due to some Runtime exception. Please start telnet session to the SAP Application Server , check if the tc~bl~deploy_controller service is started.
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We have observed that, shadow instance service only is not running. we tried to start the shadow instance services manually, same failing again .Only shadow central instance services(SCS) came up and running .Still shadow service is not coming up.
Please find the shadow instance service status.
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epqas:eq1adm 50> sapcontrol -nr 02 -function GetProcessList
18.07.2014 01:48:11
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
jstart, J2EE Server, GRAY, Stopped, , , 14997
epqas:eq1adm 51>
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Kindly find the attached deploy shadow instance log and shadow work directory files. Please suggest me, if you came across this issue.
Kubendran A