Hello
We are upgrading Portal from 7.02 to 7.4 and stuck at the downtime/execution phase
JDK version........: 1.6.0_85 SAP AG
SUM version........: 1.0.11.8
Source release.....: 7.02
Target release.....: 7.40
ABAP stack present.: false
An error has occurred during the execution of the Delete remote bootstrap jars step with action execute. Service com.sap.sdt.j2ee.services.servicesimpl.RemoteExecutionService failed with the following message:
Could not execute command "\\passp1\sapmnt\SP1\SYS\exe\jvm\NTAMD64\sapjvm_6.1.071\sapjvm_6\bin\java.exe -cp \\passp1\sapmnt\SP1\SYS\global/sdtremote/sdt_trace.jar;\\passp1\sapmnt\SP1\SYS\global/sdtremote/sdt_util.jar;\\passp1\sapmnt\SP1\SYS\global/sdtremote/sdt_tools.jar;\\passp1\sapmnt\SP1\SYS\global/sdtremote/sap.com~tc~sec~csi.jar com.sap.sdt.tools.remote.SdtRemoteOperationsExecutor deleteBootstrapJars e:/usr/sap/SP1/J01 SWITCH_UPGRADE" on instance 1 on host as1sp1 using the sapcontrol web service at http://as1sp1:50113. Check if sapcontrol is running and the log file SUM_1415290308665.log in the sapcontrol work directory. In case of permissions issues, check SAP note 927637.
You can find more information in the files E:\CDs\SUM\SUM\sdt\log\SWITCH\DELETE-REMOTE-BOOTSTRAP-JARS_44.LOG and ProcessOverview.html.
Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem. Search for OSS notes with the following search terms:
SWITCH,execute,pre-component-deploy,delete-remote-bootstrap-jars,com.sap.sdt.j2ee.services.servicesimpl.RemoteExecutionService,class com.sap.sdt.tools.sapcontrolws.SapControlWsException
We have already tried the below:
1600846 - JSPM/SUM calls sapcontrol without
user credentials
1563660 - sapcontrol, <sid>adm authorization issues
(SUM) (we gave DEFAULT, NONE - nothing worked)
Gave full permisssion (everyone, sidadm, SAPServiceSID)
to sapmnt/saploc/ entire sap folder in BOTH primary and secondary
app servers.